TERMS AND CONDITIONS 

(Health Products and E-commerce Business)

  1. Overview
    1. These Terms and Conditions govern the use of our website, products, and services. By accessing, purchasing, or using our products, you agree to comply with and be bound by these terms. 
  2. Products and Disclaimer
    1. All health products sold are organic, not intended to diagnose, treat, cure or prevent any disease. 
    2. Customers are advised to consult a healthcare professionals before use, especially if pregnant, nursing, or under medication
    3. Not a substitute for doctors advice 
    4. Results may vary per individual; no guaranteed outcomes are promised. 
    5. Health Up products will only be available exclusively through its own website and designated Health Up offices.
    6. We have made such an effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee the accuracy of colors based on your computers or phones used. 
    7. BFAD approved (if approved)
  3. Modifications to the Service and Prices
    1. All descriptions of products or product pricing are subject to change without prior notice, at the sole discretion of Health Up. 
    2. Health Up has the right to discontinue any product at any time. 
    3. Any offer for any product or service made on this site is not available to all persons or at all locations. Health Up reserves the right to limit, at the sole discretion, the provision of any services to any person or at any locations. 
    4. We do not warrant that the quality of any products, services, information or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 
  4. Orders and Payments
    • Orders are subject to availability and confirmation of Health up or any of its authorized representative
    • Prices are listed in Philippine peso and may change without prior notice.
    • Full payment must be received before order processing. 
    • We reserve the right to cancel or refuse any order due to suspected fraud, pricing errors, or stock issues. 
    • 4.1. Processing Time
      • Orders are processed within 1-3 business days after payment confirmation. 
      • Orders placed on weekends or holidays will be processed on the next working day.
  5. Shipping Policy

    • 5.1 Delivery Time 

      • Estimated delivery: 

      > Metro areas: 2-5 business days 

      > Provincial areas: 3-10 business days 

      • Delivery timelines  may vary depending on courier and external factors. 

      5.2. Shipping Fees

      • Shipping fees are calculated at checkout unless otherwise stated (e.g. free shipping promos) 

      5.3.  Delays 

      • We are not liable for delays caused by: 

      • Courier issues 
      • Weather conditions 
      • Incorrect shipping details provided by the customer 
      • Including fortuitous event or force majeur
  6. Cancellation Policy

    • 6.1. Allowed Cancellations 

      • Orders may be cancelled within 24 hours of placement and before shipment. 
      • Product unavailability
      • Payment issues
      • Fraudulent activity
    • 6.2. Non-Cancellable Orders
      • Orders that are already packed, shipped, or assigned a tracking number cannot be cancelled.
    • 6.3. Refunds for Cancelled Orders
      • Approved cancellations will receive a full or partial refund  depending on incurred processing fees. 
      • Shipping fees are not refundable
      •  
  7. Return and Refund Policy

    • These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

    • 7.1. Eligible Returns
    • 7.2. Non-Returnable Items
    • 7.3. Return Request Requirements
      • Customers must submit: 
      • Request within 7 days of receipt
      • Proof of purchase 
      • Photo/video evidence
    • 7.4. Refund Processing
      • Refunds are processed within 7-14 business days  after approval 
      • Issued via original payment method or store credit or approved refund will be process to your original payment method
  8. Exchanges
    • Exchanges are only allowed for defective or incorrect items
    • Subject to stock availability 
    • Returns are allowed only on items that are unworn, unwashed, and have their original tags attached.
  9. Failed Deliveries

    • Orders may be cancelled if: 

      • Shipping fees are non-refundable
      • Restocking fees may apply
    • In such cases:  
  10. Customer Responsibilities
    • Customers agree to:
      • Provide accurate shipping and contact information 
      • Use products responsibly and as directed 
      • Follow proper storage instructions for supplements
  11. Limitations of Liability
    • We are not liable for:
      • Misuse of products 
      • Allergic reactions or adverse effects 
      • Indirect, incidental, or consequential damages
  12. Privacy and Data Protection
    • Customer information is collected and used solely for:
      • Order processing 
      • Customer support 
      • Marketing (if consent is given)
    • We do not share personal data with unauthorized third parties.
  13. Fraud and Abuse
    • We reserve the right to:
      • Cancel suspicious orders 
      • Deny refunds in cases of abuse 
      • Block accounts involved in fraudulent activity
      •  
  14. Compliance (Recommended for Philippine Businesses)
    • This business aims to comply with:
      • Consumer protection laws 
      • Proper product labeling and safety standards 
      • Fair trade and e-commerce practices
  15. Amendments
    • We reserve the right to update or modify these Terms and Conditions at any time. Changes take effect immediately upon posting.
  16. Contact Information
    • For inquiries, concerns, or support:
      • Email:
      • Phone: 049-544-8044
      • Business Hours: ____________
  17. Agreement
    • By using this website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.